Complaint Investigator
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00
Pay Rate: £24.43 Per Hour
Job Ref: OR21719
Job Responsibilities
Investigate complex complaints made under the Council’s Corporate Complaints process.
Investigate and respond to enquiries made by the Local Government Ombudsman (LGO).
Carry out investigations in line with the Council’s overall vision, values, and strategic aims, ensuring excellent customer service is delivered.
Provide high-quality service in terms of clerking and providing advice to the Tenancy and Leaseholders Arbitration Tribunals in accordance with the legal framework, Tribunals Rules, and Procedures.
Person Specifications
Must Have
Experience in handling complex complaints and investigations.
Strong understanding of the Council's vision, values, and strategic aims.
Ability to deliver excellent customer service.
Familiarity with legal frameworks, Tribunals Rules, and Procedures.
Nice to Have
Experience working with the Local Government Ombudsman (LGO).
Background in clerking or providing advice to arbitration tribunals.
DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed