Overview
Visual Merchandiser role based in Bristol Cribbs, with responsibility for delivering high standards of visual presentation and customer experience across stores.
Responsibilities
* Dress and style mannequins to agreed standards each launch and throughout the season as required
* Deliver seasonal window implementation
* Deliver "best in town" standards through presentation standards, VM principles, availability and keeping the store clean and tidy
* Work with C&H colleagues to ensure correct implementation of POS each season
* Serve customers efficiently and brilliantly on the shop floor and at service points
* Utilise digital tools and communication channels to perform the role
* Share customer and colleague feedback to help improve processes
* Share knowledge with colleagues to support skill and confidence development
* Own learning and development through digital learning solutions
* Know daily sales targets, priorities, promotions and selling opportunities
* Maintain great product knowledge to sell and recommend products and services
* Proactively engage with customers to understand needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play
* Delivers excellent work fast with great attention to detail
* Open to feedback and acts on it
* Sets performance objectives with line manager in line with business plans
* Takes accountability for planning and managing own work
* Is curious and questions the status quo
* Communicates clearly and simply
* Maintains composure and handles change effectively
* Builds positive relationships by listening and engaging with others
Technical Skills/Experience
* Comprehensive styling skills applicable to in-store visuals and windows
* Strong knowledge of visual merchandising principles
* Contributes to store sales and cost control
* Works across the store to deliver tasks right first time within timescales
* Knowledge of customer shopping channels
* Good product knowledge and services across the store
* Up-to-date knowledge of the commercial operation and basics
* Good level of digital capability and use of digital tools
* Understands customer needs and spots selling opportunities
* Adapts to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Marketing and Sales
* Industries: Retail
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