Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The CDW Workshop Engineer, reporting to the Workshop Supervisor or Senior Engineer, will be required to fault find and repair a variety of customer and company IT equipment including PCs, Laptop, printer and point of sales systems.
Shift Pattern
Monday to Friday, 08:00-17:00
Key Responsibilities
* Be able to follow procedures and adhere to safety and ESD precautions at all times.
* Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job.
* Show ability to work quickly and soundly with minimal supervision.
* Display role model behaviour at all times.
* Comply with all company, department and customer policies and procedures to include attending team meetings and completion of administrative tasks
* Ensure all individual work is completed to the required standard and procedures have been followed at all times.
* Ensure all paper work and system entries are completed accurately and correctly.
* Be able to organise and manage individual workloads and time effectively.
* Liaising with the Workshop Senior Engineer to define priorities, objectives and strategy.
* Maintain, and improve, skills in appropriate technologies through training and personal development.
* Ensure that customers receive the highest level of quality
* Perform any additional duties assigned by management.
* It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
* Demonstrated ability to self-learn
* To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
* To always look for improvement ideas to help the productivity and efficiency of the department
Qualifications, Skills, and Experience
Detailed knowledge and relevant experience of:
* PC, laptop and printer hardware repair experience.
* Experience in fault finding and repairing of point of sale equipment.
* Previous experience within a workshop environment is essential.
* Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development
* Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
* Ability to show flexibility to help the changing needs of the department
* Be an excellent communicator with an eye for detail.
* Be able to work effectively in a high pressure team environment
* Show enthusiasm of your work and of both coaching and mentoring
* Be motivated and be able to maintain required workload with minimal supervision.
Other desirable knowledge and training
* 3 years hardware break fix experience
* Experience repairing and fault finding J2, Aures and Geller tills.
* HP, laptop, desktop and workstation accreditation
* Lenovo, laptop, desktop and workstation accreditation
* Toshiba, Procare certificate
* ComTIA A+
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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