Job Description:
Experience Co-ordinator
Cromwell Hospital, Kensington, SW5 0TU
Full Time (Permanent)
Circa. £30,000pa + Fantastic Benefits
We make health happen.
The Experience Coordinator plays a key role in supporting the Consultant Engagement team to deliver a smooth, positive experience for consultants and their secretaries across Cromwell Hospital. In this fast‑paced administrative role, you will coordinate consultant onboarding, maintain accurate records, support system access, manage communications, and assist with key engagement activities such as meetings, surveys, newsletters, and events. By building strong relationships, providing efficient day‑to‑day support, and collaborating with teams across the hospital, you will help drive the Consultant Engagement Strategy and contribute to an exceptional consultant experience.
How you’ll help us make health happen.
You’ll play a vital part in delivering an outstanding consultant experience by providing reliable, well‑organised administrative support to the Consultant Engagement team. Through efficient coordination of onboarding, accurate record‑keeping, managing system access, and supporting key communications, you’ll help ensure consultants and secretaries receive seamless, timely support. By building strong relationships, resolving queries proactively, and contributing to meetings, surveys, newsletters, and events, you’ll help drive the Consultant Engagement Strategy and strengthen the hospital’s reputation for exceptional service.
Key Skills / Qualifications
1. Experience working in a hospital or healthcare environment.
2. Strong administrative background, ideally in a fast‑paced or project‑driven setting.
3. Excellent communication skills with confidence engaging consultants, secretaries, and internal teams.
4. Ability to build positive relationships and proactively solve problems.
5. High level of accuracy and attention to detail while managing multiple deadlines.
6. Strong organisational and time‑management skills with the ability to prioritise effectively.
7. Proficient in MS Office applications, including Word, PowerPoint, Outlook, and working knowledge of Excel.
8. Strong written skills with excellent grammar and punctuation.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
9. Payment of Professional Registration fees
10. 25 days annual leave and our flexible holiday scheme allows you to buy or sell up to 5 days each year in the flexible holiday window
11. Bupa health insurance as a benefit in kind
12. An enhanced pension plan and life insurance
13. Support with travel costs via a season ticket loan or cycle2work
14. Discounted access to online gym sessions through Gympass
15. Various family friendly benefits
16. Opportunity to participate in our annual awards ceremony.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format, please email:
If you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact
Time Type:
Full time
Job Area:
Administration
Locations:
Cromwell Hospital London