About the Role:
We are seeking a Field Service Engineer based at our Newcastle depot.
This role focuses on delivering first-class service to internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers.
* Work in a commercially focused manner, seeking additional service revenue opportunities and promoting aftermarket solutions.
* Follow quotations and time guides, alerting management to any additional work needed.
* Ensure software updates are installed as released.
* Complete tablet inputs, electronic reports, and timesheets in real-time, providing detailed work records.
* Order parts as necessary and return parts in a clean condition upon job completion.
* Work overtime when required and respond to call-out requests.
* Attend relevant product or systems training courses.
Requirements
Knowledge, Skills, and Experience:
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G).
* Experience in repairing and maintaining heavy construction plant, with proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics.
* Advanced diagnostic and troubleshooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS.
* Effective communication skills with colleagues, management, and customers.
* Cost-conscious mindset to ensure profitability.
* Strong problem-solving and diagnostic skills.
* Proficiency in computer systems and Outlook.
* High attention to detail.
* Conscientiousness and responsibility.
* Trustworthiness, reliability, and honesty.
* Ability to understand technical literature and systems.
Desirable:
* Experience in Welding and Fabrication.
Benefits
* Competitive salary and a range of benefits.
Taking Care of You
* Health Cash Plan - Reimbursements for prescriptions, glasses, dental, physio, and more.
* Free Physio Access - Phone or video consultations.
* 24/7 GP Service - Private GP access anytime.
* Additional Health & Wellbeing Support.
Life Outside of Work
* Enhanced Sick Pay.
* Family Leave - Maternity, paternity, and adoption leave.
* IVF Support - Paid treatment and appointment leave.
* Retirement Support - Bonuses and phased retirement days.
Financial Extras
* Pension - Company matches contributions up to 5%.
* Car Leasing - Salary sacrifice schemes.
* Cycle to Work - Savings on bikes and accessories.
* Discounts Platform - Savings on shopping, holidays, and groceries.
Feeling Part of the Team
* Team-focused benefits including refer-a-friend bonuses, long service awards, volunteering days, Christmas shutdown, and involvement opportunities through Employee Council and Social Committee.
#J-18808-Ljbffr