Crawley, West Sussex Ref: VA3448 TEC1 Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Drive Standards. Develop People. Make an Impact. Are you a highly experienced Vehicle Damage Assessor with a passion for quality, accuracy, and developing high-performing teams? Do you thrive on improving standards across multiple sites and working closely with insurers and operational teams? If so, Steer Automotive Group has an exciting opportunity for a Regional VDA Supervisor to play a pivotal role in driving excellence across our network. About the Role As Regional VDA Supervisor, you will be responsible for overseeing VDA standards across multiple sites, ensuring accuracy, compliance, and operational efficiency. Acting as a key link between our sites, insurers, and internal stakeholders, you will support audit readiness, deliver training, and drive continuous improvement. This is a hands-on, influential role where your expertise will directly impact performance, productivity, and customer outcomes. Key Responsibilities Lead and coordinate insurer audits, collating data, supporting sites through outcomes, and ensuring leakage remains below agreed thresholds Deliver VDA training both on-site and off-site to ensure consistent estimating standards and best practice On-site training aligned to audit results Quarterly off-site training sessions Act as the primary operational point of contact for site-based VDA queries and guidance Conduct monthly internal audits, focusing on estimate accuracy and insurer compliance Work closely with underperforming sites to raise standards through coaching and support Manage and respond to insurer queries, including safety issues, unactioned jobs, and engineer-related matters Monitor invoicing priorities to prevent late invoicing penalties, particularly with key partners Analyse average repair hours and work on-site with VDAs and managers to improve productivity Target average: 21 hours Conduct weekly Teams meetings with site VDAs to review performance and share best practice Knowledge & Experience Essential: Extensive knowledge of the vehicle repair industry, legislation, and trade practices Significant experience using Audatex and GT Global estimating systems Proven ability to work independently and collaboratively Demonstrated experience in coaching, developing, and influencing teams Excellent planning, organisational, communication, and time management skills Ability to remain calm and effective under pressure Key Competencies & Behaviours In-depth understanding of VDA processes and insurer requirements Excellent stakeholder management and communication skills High attention to detail with excellent analytical and auditing capability Confident trainer and mentor, able to raise standards across multiple locations Highly organised, with the ability to manage multiple priorities effectively Why Join Steer Automotive Group? At Steer Automotive Group, our people are at the heart of everything we do. We are driven by our values: Integrity – Doing the right thing, every time Excellence – Striving for the highest standards Innovation – Always improving how we work This role offers genuine influence, autonomy, and the opportunity to shape standards across a growing, forward-thinking business. Ready to take the next step in your career? Apply now and become a key part of driving quality and consistency across Steer Automotive Group.