The Role
We are seeking an experienced Deskside Support Engineer to join our team at the busy Brentwood office. You will be part of the end user service team, serving as an escalation point for Service Desk and business deskside activities. The role involves working closely with one other engineer onsite, providing face-to-face support to users in our Brentwood office, and supporting the wider business remotely.
This position offers an opportunity to collaborate within a friendly team, working alongside other Deskside Engineers and the Infrastructure and Service Desk teams. It provides a platform for growth and learning in areas such as infrastructure, cloud, or infosec.
The role is based onsite 4 days a week.
Responsibilities
* Act as the primary escalation point for desktop and administration tasks from the IT Service Desk.
* Provide exceptional local and remote support, becoming a trusted expert in the office environment.
* Deliver outstanding customer service, managing user and system issues to high standards.
* Monitor Deskside IT stock levels and advise on procurement needs.
* Process equipment and consumable deliveries, maintain the IT asset register, and ensure proper storage.
* Review operations regularly to identify opportunities for added value and efficiency.
* Manage setup, installation, and movement of all deskside IT equipment.
* Help develop and improve the Deskside support offering and internal processes.
* Mentor and coach team members, supporting the Deskside team lead.
The Person
* Excellent customer service and communication skills: dealing effectively with stakeholders at all levels.
* Experience with basic IT troubleshooting: supporting hardware and software upgrades and projects.
* Good technical knowledge of IT systems: including Windows 10/11, Office 365, VMWare, Teams, Slack, wireless networking, Autopilot, and Intune.
* Proactive problem solver: capable of identifying and resolving complex issues independently.
* Willingness to learn and develop: eager to expand knowledge and skills.
* Experience in a financial or regulated environment is beneficial but not essential.
The Opportunity
Shawbrook is a specialist financial services company combining customer service and innovation with banking expertise. Driven by a purpose to solve complex problems, we serve over 300,000 UK consumers and businesses.
Our success is driven by our people, who bring deep sector knowledge and are the core of our business.
Join Shawbrook because you:
* Want to deepen industry sector knowledge, blending technology with banking expertise.
* Want to be part of our digital transformation to help customers and businesses thrive.
* Seek professional growth and self-improvement.
* Care about sustainability and social responsibility.
* Bring passion and enjoyment to your work.
Reward
Your wellbeing is a priority, with benefits including:
* Family-friendly policies from Day 1, including maternity, adoption, and paternity leave.
* Free access to Headspace and Peppy health apps.
* Employee Assistance Programme for support on various issues.
* Cycle to work scheme, gym discounts, and a contributory pension scheme.
Your lifestyle benefits include:
* Minimum 27 days holiday, with options to buy or sell holiday days.
* Nationwide gym discounts and access to various brands.
* Community and charitable activities.
Your contribution is recognized through:
* Participation in an annual discretionary bonus scheme.
* Recognition schemes for outstanding colleagues.
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