Job Requirements Job Title: Field Application Specialist Salary: £35,000 - £40,000 Car Company Bonus Scheme Location: Candidate's should ideally be based around the Reading/Oxford area. The role mostly covers the Midlands/South region, with UK wide travel when required. We're looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support primarily across the Midlands and South region (with full UK travel when required). You'll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a permanent, full time role, working 37.5 hours per week. Responsibilities include: - Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations. - Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams. - Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services. - Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required. - Support new customer installations and "go-live" events, quickly addressing any issues to ensure a smooth and positive experience. - Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey. - Highlight the benefits of additional products and services when appropriate to add value for the customer. Benefits - 5 weeks holiday bank holidays Birthday Leave - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - E-car salary sacrifice scheme - Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab - Cycle to work scheme - Recruitment referral reward scheme Work Experience - Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred. - Proficiency in Microsoft Office. - Strong technical skills for troubleshooting and resolving product and service issues. - Excellent written and verbal communication skills, including confident presentation delivery. - Relationship management abilities, with the capacity to handle challenging customer situations professionally. - Skilled in training customers on technical equipment, workflows, and best practices. - Ability to work collaboratively and adapt to varying situations. - Demonstrated customer focus and commercial awareness. - Willingness and ability to travel regularly.