Salary £45,000
Location Hybrid - weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office
As a Financial Wellbeing Manager at Amplius, you’ll lead our Welfare Benefits Team to deliver high‑quality, person‑centred financial support to customers. The role ensures a person-centred, holistic approach to support services by working closely with the Payment Support Team, external partners, and internal stakeholders to ensure customers can maximise income, pay their rent, and sustain their tenancy.
Salary: £45,000
Contract: Permanent
Your week: 36.25 (Mon – Fri 8:45am – 5:00pm)
Location: Hybrid – weekly presence required in Milton Keynes, Peterborough, Rushden or Boston office
Snapshot of your role
• Lead, support and performance‑manage the Welfare Benefits Team to deliver high‑quality advice and outcomes
• Manage a reduced complex‑case caseload to maintain specialist expertise and support tribunal work
• Carry out benefit checks, support applications, complete reconsiderations and represent at appeals
• Work collaboratively across teams and agencies to provide joined‑up support for customers in financial difficulty
• Monitor performance, analyse trends and produce reports on income gained and tenancy sustainment impact
• Ensure advice is legally accurate, empathetic and compliant with safeguarding, data protection and equality standards
What we’re looking for
• Advice qualifications such as Citizens Advice Adviser Training, IMA Certificate in Money Advice Practice or equivalent
• Substantial experience delivering specialist welfare benefits advice in a regulated or social housing setting
• Experience managing or supervising an advice or support team
• Strong knowledge of welfare benefits law including Universal Credit, PIP, Housing Benefit and ESA
• Excellent communication skills with ability to motivate and support staff
• Organised, self‑motivated and confident handling complex customer situations
Desirable
• CIH Level 3 or NVQ Level 3 in Housing or Customer Services
• Experience delivering training or awareness sessions
• Data analysis skills to interpret service trends and outcomes
• Experience using CRM systems such as Microsoft Dynamics
A full UK driving licence, access to own car and willingness to travel is required.
DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline
Closing: 22nd February
Phone Screens: 2nd March
Interviews: 9th March
Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities