Overview
We are seeking a proactive and customer-focused Customer Relations Manager to lead our complaints and customer service function. In this role, you will act as the bridge between our customers and internal teams, ensuring queries are resolved swiftly, communication is clear, and solutions are effective. With strong product knowledge and a focus on continuous improvement, you will help to build trust, drive loyalty, and contribute to the ongoing success of the business.
Responsibilities
* Keep up to date with the progress of investigations, ensuring activities are expedited and customers are kept informed.
* Maintain accurate data on complaints performance, preparing reports, statistics, and insights as required.
* Recommend solutions, gaining approval where needed, and negotiate with customers to achieve fair and positive outcomes.
* Systematically review departmental performance, identifying and acting upon opportunities for improvement.
* Lead, support, and develop a small team to deliver consistently outstanding service.
Qualifications
* Previous experience in the construction or landscaping industry.
* Proven background in a fast-paced complaints handling environment.
* Strong communication and interpersonal skills, with the ability to handle sensitive situations professionally.
* Demonstrable managerial or supervisory experience, with the ability to motivate, support, and develop a team.
* Excellent attention to detail and organisational skills.
* Confident working with numerical and financial data, with the ability to prepare clear reports and analysis.
We’ll Offer You
* A competitive salary
* Generous pension
* 25 days annual leave
* Life assurance
* Career and professional development
* Free onsite parking
* Enhanced parental leave
* Employee assistance programme
* Cycle to work scheme
* Employee discounts
* Plus more!
About Us
Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.
Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.
With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.
Why Join Brett
* Our people are individuals, we value your input and support you in your professional development.
* We see our people as our greatest strength.
* We work hard to create inclusive environments.
* Grow your skills with ongoing opportunities - our business thrives when our people are at their best, we encourage and support ongoing learning and development.
Equal Opportunity
Brett Group operates an Equal Opportunities Policy and monitoring. We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment. We take a zero-tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings. This is not only a legal requirement but is vital for our brand, reputation and the long-term success of our business.
How to Apply
Should you wish to work with us now or in the future please email the recruitment team at recruitment.talent@brett.co.uk
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