Primary Care Network (PCN) Healthcare Support Worker (HSW)
Working as part of the Carlisle Primary CareNetwork (PCN) you will work within a GP practice under the supervision of thesenior practice nurse lead and strictly in accordance with specific practiceguidelines and protocols. The HSW will assist the practice clinical team in theprovision and delivery of programmes of patient care, subject to training.
Main duties of the job
New patient health checks and NHS health checks
ECGrecording
To give flu vaccines and immunisations
Chaperoningduties
Processingand management of laboratory samples requested by GPs and nurses
Sterilising,cleansing and maintenance of surgical equipment
Cleaningof clinical areas within remit of role
Vaccine/coldchain storage, monitoring and recording
Surgicalequipment and vaccine re-stocking and stock rotation
Clearingand re-stocking consulting rooms
Preparingand maintaining environments and equipment before, during and after patientcare interventions, including assisting GPs during the performance of minoroperations
Assistingin the assessment and surveillance of patients health and well-being
Undertakingspecific clinical activities for named patients that have been delegated andtaught specifically in relation to that individual
Helping toraise awareness of health and well-being and how it can be promoted
Assistingwith the collection and collation of data on needs related to health andwell-being
To cover extended access and work some eveningsand Saturdays (rota)
About us
Carlisle Primary Care Network (PCN) consists of 3 Practices; EdenMedical Group, Warwick Square Group and Carlisle Central Practice. The PCN is focussed on shaping our servicesto best meet our patients needs, working collaboratively to ensure we improve anddevelop services for the future.
We are focussed on providing new and innovative solutions toaddressing the healthcare requirements of our patients, now and in the future.
We are passionate in providing our multi-disciplinary teams withsupport and positive working environments and strive to ensure we workcollaboratively to provide this.
Job responsibilities
This is an exciting opportunity to join a passionate and supportive team, working with patients to deliver high quality and safe care. Promoting the best evidence-based care for our client population and the proactive provision of preventable health care.
We are seeking to recruit enthusiastic, caring and proficient Healthcare Support Workers as part of our nursing and practice team initially on a 9-month fixed term basis.
This role will be based within one of the PCNs GP practices and will work under the supervision of the senior practice nurse lead and strictly in accordance with specific practice guidelines and protocols. The healthcare worker will assist the practice clinical team in the provision and delivery of programmes of patient care such as and subject to training
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will promote and manage their own and others health and safety and infection control as defined in the policies and procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures, including training, use, storage and disposal
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum twice annually)
Routine management of own team / team areas, and maintenance of work space standards
Waste management, including collection, handling, segregation, container management, storage and collection
Spillage control procedures, management and training
Decontamination control procedures, management and training, and equipment maintenance
Maintenance of sterile environments
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
* To attend mandatory training and in house training sessions, clinical supervision and team meetings.
* Works as a valued, effective and responsible team member.
Quality
The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members, patients and carers
* Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
* Apply practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
* To work flexibly within the team to cover holidays and sickness, you may be required to work evenings, weekends, to cover a 6-day operation.
Person Specification
Knowledge and Skills
* Good written communication skills, clear concise record keeping
* IT Skills
* Time management, able to prioritise and organise own workload
* Competent in basic Healthcare Assistant Duties
* Trained in phlebotomy and infection control
Qualifications
* Qualifications and certificates in Health and Social Care /HSW role or working towards
* A demonstrable commitment to professional development
* NVQ level 3 or equivalent
* Previous experience of working in a HSW role
Experience
* Previous experience working in General Practice or other health care provider
* Experience with dealing with the public/patients
* Meeting Quality Targets
* Use of Microsoft Office
* Experience of working in accordance with the NMC Code of Professional Conduct (2002)
* Previous experience within a healthcare role
* Experience in Emis Web, Docman, label trace systems
Qualities and Attributes
* Excellent people skills, friendly and caring and able to deliver high standards of patient / customer care
* An understanding, acceptance and adherence to the need for strict confidentiality
* Ability to use own initiative, judgement, resourcefulness and common sense
* Ability to work without direct supervision and determine own workload and priorities
* Ability to work as part of an integrated multi-disciplinary team
* Pleasant and Articulate
* Able to work under pressure and remain calm
* Caring, empathetic, discreet and has the integrity to handle difficult situations
* Able to work in a changing environment and can adapt well to change
Other
* Flexibility of working hours / ability to work at desired times which includes working extended access, late evenings, weekends to cover 6 day operation
* To cover holidays and sickness
* Car Driver - Clean Licence
* Experience of Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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