Better places, thriving communities.
Job objectives and responsibilities
The role provides management support and governance across the account, ensuring robust controls, compliance, accurate reporting, and effective operational coordination. Acting as a key link between operational teams, management, and clients, the role supports performance delivery, risk management, and continuous improvement.
Main duties
1. Provide oversight and governance of operational processes, ensuring compliance with contractual, security, and internal requirements.
2. Lead the coordination and delivery of PEN testing activities, ensuring schedules are maintained, outcomes are tracked, and client reporting is completed.
3. Maintain governance of CCTV access controls, ensuring Privilege Role Holders are accurately recorded and managed in line with policy.
4. Oversee system compliance, including Beeline and other operational platforms, ensuring data accuracy and adherence to agreed processes.
5. Ensure leavers' processes are completed fully and correctly, maintaining security, compliance, and audit readiness.
6. Provide operational oversight of billing activities, including branch cover, ad hoc works, purchase orders, and submissions, ensuring accuracy and timeliness.
7. Support client engagement through effective reporting, communication, and issue resolution, including complaint management.
8. Support the management of specialist resource pools, including planning, scheduling, and communication.
9. Deliver performance analysis across the account, identifying trends, risks, and opportunities for improvement.
10. Maintain and oversee key operational trackers and management information to support decision-making.
11. Occasional travel may be required to support site mobilisations and contract transitions subject to operational need.
Person Specification
12. Strong communication and interpersonal skills to support cross-functional team requirements and client interactions.
13. Proactive, self-motivated, and adaptable, with a willingness to learn and improve processes.
14. Ability to work under pressure, manage competing priorities, and adhere to deadlines.
15. Strong organizational and time management skills to handle multiple tasks effectively.
16. Solid understanding of system security protocols and compliance, particularly with PEN testing and CCTV management.
17. Proficiency in data management systems (e.g. Beeline, billing).
18. High level of accuracy and attention to detail, particularly in maintaining trackers and handling billing tasks.
19. Previous experience in a role involving system managementand/or client-facing responsibilities.
20. Experience with client reporting, data accuracy, and document preparation for reviews.
21. Experience using rostering systems
22. Responsibility for managing financial transactions for the account including billing and debt management.
SIA licence preferred, with the opportunity for the successful candidate to obtain the licence following appointment.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .