Senior employee relations manager

🔥Senior Employee Relations Manager | London (Old Street, hybrid)


Robert Half is partnering with one of the UK’s most loved hospitality brands.

They’re growing globally (US expansion underway) and now need a Senior ER Manager to own the function and shape how people matters are handled across a fast-paced, multi-site business.


🌟 The Role

This is a hands-on, high-impact ER leadership role where you’ll be the go-to expert across the business.


You’ll:

* Lead complex & high-risk ER cases end-to-end
* Act as the key escalation point for all ER matters
* Partner closely with the Head of People to take full ownership of ER
* Coach and influence managers to make fair, confident decisions
* Manage external relationships (ACAS, legal, tribunals)
* Use data to spot trends, risks & opportunities
* Support on evolving employment law & policy changes


You’ll also have 1 direct report (ER Case Manager) - experienced and largely self-sufficient, so this is about guidance rather than heavy management.


💡 Why it’s interesting

* Huge variety of cases - from day-to-day to highly complex
* Global exposure (UK + US sites including Chicago & NYC)
* Business in growth mode - role likely to evolve as they scale
* Opportunity to truly own and shape ER strategy
* Strong focus on manager coaching & long-term capability building


✅ What they’re looking for

* Strong ER background in a multi-site / fast-paced environment (hospitality ideal but not essential)
* Deep understanding of UK employment law & policies
* Confident handling sensitive, complex cases
* Natural coach & influencer - this is key
* Calm, pragmatic and commercially minded
* Someone who can balance risk, people & business needs


🏢 The Set-Up

* Hybrid: 2 days in office (Tues fixed)
* Very flexible working
* Minimal travel (occasional training sessions if needed)


🎁 The Perks

* 50% off food
* Income protection + death in service
* Volunteer days
* Financial wellbeing tools
* Referral bonuses
* Discounts on travel, shopping & more
* Dog-friendly office (and kids welcome if childcare falls through)
* Genuine culture of trust + flexibility


❤️ Culture

Warm, down-to-earth and values-led:

* Work hard & be nice to people
* High standards, low ego
* Inclusive, supportive environment
* Long tenure across teams


⚡ Process

* 1st stage: Teams interview (competency-based)
* 2nd stage: In-person inc. short presentation (your approach + first 90 days)