Role: ServiceNow ArchitectLocation: Remote in Europe
Type: Contract (Outside IR35)
Summary
We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.
Key Responsibilities
* Architecture & Solution Design
o Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).
o Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
o Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
* Salesforce Integration
o Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.
o Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.
* Platform Governance & Best Practices
o Establish technical guardrails, coding standards, ACL/security model, and reusable patterns.
o Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.
* Delivery Leadership
o Provide architectural runway and technical direction to developers and admins; perform design/code reviews.
o Optimize performance, scalability, resiliency, and upgradeability across environments.
o Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality.
* Security, Risk, and Compliance
o Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable).
* Stakeholder Engagement
o Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders.
Minimum Qualifications
* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience).
* 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations.
* Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience.
* Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar).
* Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams.
* Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security.
* Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment.
Preferred Qualifications
* ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable.
* Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus.
* Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases.
* Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy.
* Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus).
* ITIL v4 certification or equivalent practical experience.
* Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving.
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