Owen Reed is looking for a Workflow / Document Specialist for a top law firm.
Job Title: Workflow / Document Specialist
Contract: 12 Month FTC (Full-Time)
Location: Fully Remote
Hours: 07:30 – 15:30 (1-hour break)
The Role
We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role, combining hands-on document production with workflow coordination responsibilities.
You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment.
Key Responsibilities
* Deliver high-quality document services with a strong focus on accuracy and deadlines
* Coordinate and manage workflow across the Document Centre
* Act as a key point of contact for team queries, escalating issues where necessary
* Monitor team productivity and identify any risks or bottlenecks
* Ensure adequate staffing levels and liaise with management for additional resource
* Handle first-line queries and complaints, ensuring prompt resolution
* Produce professional, consistently formatted documents in line with brand guidelines
* Provide technical troubleshooting support for document-related issues
* Manage and prioritise multiple projects effectively
* Maintain strong client relationships and deliver excellent customer service
* Support reporting processes, including data collation for monthly reports
* Ensure effective communication and handover between shifts
* Continuously develop technical skills and stay up to date with new technologies
About You
* Proven experience in workflow coordination within a document production environment
* Previous document production experience within a legal or professional services setting
* Strong knowledge of document production tools, systems, and best practices
* Advanced technical capability and problem-solving skills
* Excellent communication skills, both written and verbal
* Ability to manage multiple priorities under pressure
* Strong attention to detail and commitment to quality
* Proactive, self-motivated, and able to work independently
* Comfortable working in a fast-paced, deadline-driven environment
* Flexible, adaptable, and solutions-focused