Job Title: Water Hygiene Operations Manager
Location: Walsall, West Midlands
Salary/Benefits: 40k - 65k + OTE & Benefits
Our client is a multi-disciplined Compliance / Building Services outfit, with a successful and rapidly growing Water Hygiene / Legionella department. They are seeking an experienced and switched-on Operations Manager to join their team in the Midlands region. You will be integral in overseeing the successful delivery of legionella, water hygiene and remedial services to a diverse portfolio of clients. It is essential for interested applicants to hold existing team management experience and must be comfortable with handling simultaneous projects, varying in nature and value. You will be mainly based out of the office, and travelling to site when required, to meet with clients and / or oversee the induction of new engineers. Our client is offering excellent salaries, in addition to bonus structures and comprehensive benefits packages.
We can consider candidates from the following locations: Walsall, Wolverhampton, West Bromwich, Birmingham, Coventry, Hinckley, Nuneaton, Leicester, Rugby, Royal Leamington Spa, Redditch, Kidderminster, Stourbridge, Telford, Stafford, Cannock, Rugeley, Lichfield, Tamworth, Stoke-on-Trent, Uttoxeter, Burton upon Trent, Derby, Nottingham, Long Eaton, Beeston, Coventry.
Experience / Qualifications
* Successful track record working as a Water Hygiene / Legionella Operations Manager
* Excellent communication and interpersonal skills
* Robust industry knowledge, including: ACOP L8 and HSG 274 guidelines
* It would be advantageous to hold industry-related qualifications (e.g. City and Guilds (WMSoc) Legionella Risk Assessing, TMV servicing, NVQ Level 2 Plumbing, G3 Unvented ticket)
* Good literacy, numeracy and IT skills
* Flexible to travel when needed
* Professional manner
The Role
* Overseeing the successful delivery of legionella, water hygiene and remedial plumbing services to a mixed portfolio of clients
* Monitoring projects to ensure they are completed within agreed scope and deadlines
* Allocating works to teams of engineers
* Completing competency checks and auditing on engineers / risk assessors
* Acting as a key point of contact for site staff, providing logistical and technical support
* Liaising with clients to discuss contractual requirements and answer any technical queries
* Leading training sessions and toolbox talks for site staff
* Working closely with supervisors and members of management to track progress
* Supporting the continued growth of the business, following up on warm client leads
* Upselling of services to existing clients
* Handling complaints from clients and ensuring to investigate and resolve
* Maintaining high customer satisfaction levels
* Carrying out necessary disciplinary meetings with engineers
* Completing recruitment within the business, conducting interviews and supporting the onboarding process
* Reporting into the Directors to discuss company performance
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