Location:
Central London (Zone 1) (Primary Building)
Virtual Oversight of Secondary Building (London Zone 2)
Hours:
Full Time – Monday to Friday 8.30am-5.30pm.
On- site 5 days per week
Salary: £40-50K DOE
Role Overview
We are seeking an experienced and highly professional Building Manager & Front of House (FOH) to take full-time responsibility for a flagship Central London building, with additional virtual oversight of a secondary building as required.
This is not an overly technical position and so could suit someone working in hospitality in a management or FOH role in a hotel or restaurant who has some practical health and safety knowledge and experience managing contractors. What's key in this role is being able to deliver exceptional five star customer service to high profile tenants whilst ensuring everything runs smoothly in the building.
This is a client-facing, hands-on role requiring exceptional customer service, strong tenant engagement skills, and confidence in contractor management, while maintaining a strong understanding of building systems and compliance requirements.
Key Responsibilities
Front of House & Customer Experience
Act as the primary front-of-house presence, delivering an exceptional customer and tenant experience at all times
Build strong, professional relationships with occupiers, visitors, and stakeholders
Manage tenant engagement, communications, and day-to-day enquiries efficiently and professionally
Represent the building to the highest standard, ensuring a welcoming and well-managed environment
Building Management
Take full operational responsibility for the primary building, ensuring smooth day-to-day performance
Maintain oversight of a secondary building remotely, coordinating remedial actions when issues arise
Monitor building condition and proactively identify maintenance or operational issues
Contractor & Maintenance Management
Manage and oversee contractors on-site, ensuring works are completed safely, on time, and to specification
Coordinate reactive and planned maintenance activities
Ensure all works comply with health & safety requirements and site procedures
Building Systems & Compliance
Demonstrate strong working knowledge of key building systems, including:
CCTV systems
Intruder alarms
Fire alarm systems
Intercom and access control systems
Monitor system performance, escalate faults, and liaise with specialist contractors where required
Support compliance activities, inspections, and statutory checks
Health, Safety & Risk
Promote a safe working environment for occupiers, visitors, and contractors
Ensure site procedures, permits, and risk assessments are followed
Act promptly on any health & safety issues or incidents
Skills and experience required :
Proven experience in a Building Manager, FOH, or Facilities Management role (commercial environment preferred)
Exceptional customer service and tenant engagement skills
Confident in contractor management and site coordination
Strong understanding of building systems and how they operate (CCTV, alarms, intercoms, fire systems)
Organised, proactive, and able to work independently
Professional, approachable, and calm under pressure
IOSH/NEBOSH qualifications are desirable.