Your new company You'll be joining a busy and dynamic Revenues team supporting Birmingham City Council during its peak annual billing period. This team plays a vital role in helping residents understand and manage their council tax responsibilities. Your new role As a Customer Service Advisor, you'll be the first point of contact for residents who have received their annual council tax bill. You'll provide clear and empathetic guidance, helping callers understand their bill, set up payment plans and Direct Debits, and in some cases, advise on summons and associated charges. This is a full-time role working Monday to Friday, 9am to 5pm, with a 15-minute break and a 30-minute lunch. Training will be delivered both in-office and via Microsoft Teams. You'll be assessed during training and required to complete legal paperwork to access protected systems. What you'll need to succeed Excellent communication and customer service skills The ability to remain calm and professional under pressure Confidence in handling sensitive financial and legal information A commitment to working throughout the annual billing period Willingness to complete compliance checks and training assessment What you'll get in return The opportunity to make a meaningful impact in your local community Experience working in a high-volume, fast-paced public sector environment Full training and support throughout your placement A collaborative and supportive team culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)