Hello from Edinburgh Marriott Hotel Holyrood! You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you. Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood! This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure. We’ll support you, in and out of the workplace by offering: World class training and development, including leadership development. Unlimited career opportunities. Rooms and Food & Beverage discount with Marriott International. Hot meals on duty and unlimited access to coffee and hot chocolate. Excellent Spa Discounts. Free Off-Peak Access to the Gym, because your wellbeing is important. Referral bonus programme, rewarding you up to £250 per successful employee. A range of team engagement activities throughout the year. Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more… Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes. Medicash: Medicash provides you with health cover and free GP online video consultations. Life Assurance. A bit about the Job Our Spa Therapists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards What we require from you Our Spa Therapists are professional individuals who can work on their own initiative and are key players in our Spa and Leisure team. They have excellent customer service skills and are passionate about exceeding guests’ expectations. Our Spa therapists have a passion for the spa industry and play an important part in helping to deliver our core standards and provide our guests with a great stay every time. This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays. Please see a summary of the responsibilities below. This list is not exhaustive To be familiar with all hotel facilities, events and activities To take Spa/beauty treatment bookings following the correct procedures To work on the club/spa reception, meeting and greeting guests as and when required Undertake full assessment of clients’ requirements and suitability of treatments and products offered To carry out treatments to a high standard ensuring client confidentiality and high levels of customer care at all times Use the company home prescription form to prescribe retail products to all clients during and following spa treatments To deal with customer comments and complaints in the correct manner and in line with the company procedure Actively maintain a good knowledge of all Spa services and products, attending company Spa training sessions To assist the Senior Therapist / Spa Manager and Club Manger with all promotions and offers, providing ideas and plans to help increase business levels To ensure all equipment is in safe working order, maintained and serviced to the required standard Be Inspired. Be Empowered. Be you.