About The Role
Fines Controller
Caerphilly
£25,000 p.a.
MonFri, 36.25 hrs
Are you analytical, proactive, and ready to take ownership of a critical cost-control function within a busy fleet operation? Were looking for a Fines Controller to join our Fleet team at phs Group in Caerphilly.
This is a key role focused on reducing Penalty Charge Notices (PCNs), preventing avoidable costs, and driving behavioural change across the business. Youll work closely with the Fleet Administrator but will take the lead on performance management, prevention strategies, and cost reduction.
What youll be doing
1. Owning overall PCN performance across the fleet, with a focus on reduction and prevention
2. Analysing PCN data to identify trends, repeat offenders, high-risk locations, and root causes
3. Developing and implementing strategies to reduce PCN volumes and associated costs
4. Ensuring fines are escalated promptly to avoid late penalties and secure discounted rates
5. Working with the Fleet Administrator to maintain visibility of fine status
6. Ensuring accurate and timely recharge of fines to drivers or cost centres
7. Producing regular reporting on trends, cost impact, and divisional performance
8. Providing behavioural insights to operational managers and supporting improvement plans
9. Influencing driver behavi...