Job Description Senior Broadcast Engineer, London Contractual Working Hours: 40h/week Roster: Monday – Sunday About the Technology Team The Technology department provides engineering services across all areas of the business within Broadcast and IT disciplines. Our mission is to deliver operational excellence by ensuring robust technical solutions and high system availability. Key functions include: 24/7 proactive maintenance and reactive support for a wide range of broadcast and IT systems. Designing, implementing, and documenting technical projects to deliver reliable and resilient solutions. Collaborating with internal stakeholders to create efficiencies and optimize technical operations using existing resources. Role Overview The Senior Broadcast Engineer will serve as a technical leader within the London Technology team, focusing on on-premise broadcast systems. The role involves working closely with technology leadership and project teams, providing second-line (and occasionally first-line) support, contributing to projects, troubleshooting, and ensuring best practices are maintained. Key Responsibilities Support Ensure an optimal experience for our audience at all times. Act as the second-line escalation point for broadcast support issues. Follow support and ticketing workflows to resolve issues efficiently and keep stakeholders informed. Oversee and manage periodic maintenance plans for broadcast infrastructure. Projects Participate in broadcast technology implementation projects, working with internal teams and external vendors to ensure long-term supportability. Ensure compliance with business continuity, disaster recovery, and cyber-security requirements. Support change management processes and planned engineering works. Occasionally represent the support function to other areas of the business. Oversight Promote and implement best practices, proper documentation, and continuous improvement initiatives. Assist the team in responding quickly and effectively to technical and operational issues, including making critical decisions under pressure. Define and implement procedures for handling mission-critical issues. Regularly review and contribute to the internal knowledge base to improve support efficiency. Work with internal and external subject matter experts to perform long-term root cause analysis and develop resolution plans for faults or failures. Candidate Requirements Minimum 3 years’ experience in a senior broadcast engineering role or similar. Strong understanding of broadcast systems and technologies, including SDI, IP, networking, software, and servers (both physical and virtual). Ability to work independently and as part of a team. Knowledge of cyber-security and resilience best practices in broadcast environments. Proven ability to create comprehensive technical documentation. Excellent collaboration and communication skills with both technical and non-technical stakeholders. Experience in project design and delivery of technical solutions. Strong problem-solving and decision-making skills under pressure to minimize downtime. Bachelor’s degree in Broadcast Engineering, Electrical Engineering, or a related field. Effective time management and ability to prioritize tasks to meet deadlines.