The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
1. Responsible to deliver the right outcome for our customer
2. Provide a first point of contact within your area for business partners
3. Assist in complaint and query resolution
4. To manage a diary and bookings schedule for the team
5. Complete required administration tasks
6. Seek opportunities to improve performance and offer solutions
7. Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
8. Solid experience in administration within a busy customer focused role
9. Some understanding of building maintenance terminology preferred
10. Experience of using several different computer systems
11. Ability to manage your own work load
12. Strong customer service focus & confident telephone manner
13. The ability to think quickly and clearly and work well under pressure
14. Empathy and a passion for helping people
15. As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
16. £ yearly flexible benefit pot to use against benefits of your choice
17. 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
18. Chance to buy or sell holiday as part of our flexible benefits package
19. Generous company pension scheme, matched up to 12%
20. Flexible working
21. Recognition scheme
22. Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.