Your new company
Join a respected manufacturing leader near Carlisle, known for its premium products and strong customer relationships. With a team of 150 and a turnover of £50 million, our client is proud of their collaborative culture and commitment to excellence. They're now looking for a proactive and personable Customer Service Co-ordinator to help elevate the customer experience across the business.
Your new role
Reporting to the Customer Operations Manager, you'll be a key part of a small, supportive team. Your mission: to ensure every customer interaction is smooth, professional, and solution-focused.
Your responsibilities will include:
* Acknowledging all customer queries within 24 hours.
* Logging and tracking concerns in SAP, ensuring timely resolution.
* Investigating issues thoroughly, collaborating across departments.
* Communicating clearly and empathetically with customers via phone, email, and other channels.
* Promoting consistent customer service practices across the business.
* Spotting trends and recurring issues, helping teams address root causes.
* Supporting initiatives to measure and improve customer satisfaction.
What you'll need to succeed
We're looking for someone who's:
* Comfortable in a fast-paced environment and detail-oriented.
* Skilled in Word, Excel, and PowerPoint.
* A confident communicator - both written and verbal - with internal and external stakeholders.
* A creative problem-solver who enjoys working with others.
* Familiar with SAP (preferred, but training provided).
What you'll get in return
* Salary: Up to £28,000 (depending on experience)
* Hours: 08:00-17:00, 30-min lunch
* Location: Full-time office-based
* Benefits:
-5% employee pension / 7.5% employer contribution
-Life assurance (2-4x salary)
-25 days annual leave + bank holidays (plus 1 extra day every 5 years)
-Option to buy 5 additional days annually
-Share incentive scheme
-Cycle to work scheme
-Retail discounts & cashback offers
-Sports & social club with monthly prize draws and event contributions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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