Food and Beverage Supervisor
Join to apply for the Food and Beverage Supervisor role at Moor Hall Hotel & Spa.
Reports to: Food and Beverage Manager
Department: Food & Beverage
Location: Moor Hall Hotel and Spa, Sutton Coldfield.
Hours: 24 hours over 3 days including a variety of shift patterns.
Role Overview: We are seeking a dedicated and enthusiastic full‑time Food and Beverage Supervisor to support the day‑to‑day running of our restaurants, bar, and afternoon tea service. This hands‑on role is ideal for someone with a passion for hospitality, strong communication skills, and the ability to deliver outstanding guest experiences.
Key Responsibilities
* Supervise daily operations across the restaurant, bar, and afternoon tea service, ensuring smooth and efficient service at all times.
* Lead and motivate the team, providing guidance, coaching, and support to deliver exceptional guest experiences.
* Oversee table management, reservations, and guest flow to maximise efficiency and service quality.
* Maintain high standards of presentation and service, ensuring all brand and hotel standards are consistently achieved.
* Support with stock control, ordering, and cellar/bar management to minimise waste and maximise profitability.
* Ensure compliance with food safety, health & safety, and licensing regulations.
* Assist with training, onboarding, and development of the F&B team to encourage progression and high performance.
* Handle guest feedback and resolve any service issues in a professional and proactive manner.
* Work closely with the Food & Beverage Manager to deliver promotions, seasonal menus, and special events.
* Contribute to achieving financial targets by driving sales and controlling costs.
Skills & Experience
* Strong communication skills.
* Passion for hospitality and delivering exceptional guest service.
* Good knowledge of food, wine, cocktails, and afternoon tea service.
* Ability to remain calm under pressure and adapt to busy service periods.
* Organised with excellent attention to detail.
* Knowledge of health & safety, food hygiene, and licensing laws.
Benefits
* £13.00 per hour
* Free gym membership plus discounted membership for your family
* Additional holiday entitlement for long service
* Enhanced rates of pay on key bank holidays
* Company reward scheme recognising your hard work
* Hotel, spa, and restaurant discounts
* Discounts on our special events
* Employee assistance programme
* Free onsite parking
* Uniform provided
* Meals on duty
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management and Manufacturing
* Hospitality
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