** OUTSIDE IR35 - SERVICE ARCHITECT - 3 MONTH CONTRACT **
Service Architect
Join an established Higher Education client within South Yorkshire whom are looking for an experienced Service Architect to support on a discovery piece of work.
The client requires a service expert to work on providing a strategic roadmap that is intended to create an adaptable IT service framework that meets the client's current and future needs effectively.
The successful candidate would be have success in the below:
* Acceptance into Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI).
* Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives.
* Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution rates, and develop Self-Service and Bot capabilities, thereby enhancing customer satisfaction.
Location: Sheffield
Working arrangement: on site 2-3 days each week
Contract length: 3 Months
Rate: Competitive - outsideIR35
Any applications please drop to Charlie.deacon@harveynash.com