Developer Services Compliance Manager
We’re looking to join our Wholesale team and play a key role in delivering an industry-leading customer experience for our Self Lay Providers (SLPs) and NAV customers.
What you'll be doing:
* Building strong, trusted relationships with SLPs and NAV customers, delivering a best-in-class customer experience
* Managing non-contestable mains connection projects from end to end
* Ensuring compliance with legislative, industry, and company standards across constructed and adopted assets
* Developing and managing asset adoption and bulk supply agreements using standard industry templates
* Acting as a key escalation point for customers and internal teams
* Designing and quoting non-contestable water connections
* Conducting internal and external audits to ensure adherence to construction specifications and policies
* Driving improvements and owning workstreams within the Developer Services performance plan
* Collaborating with industry groups and representing the business at external events
* Supporting continuous improvement by streamlining processes and meeting key SLAs
What we are looking for:
* Experience in Developer Services, utilities, construction, or infrastructure environments
* Strong knowledge of compliance, contracts, and regulatory frameworks
* Demonstrable experience in project management and stakeholder engagement
* Ability to manage customer relationships and provide effective escalation handling
* Analytical skills with attention to detail, particularly in audits and data management
* A proactive, solutions-focused mindset with the ability to drive improvements
What's in it for you:
* Generous annual leave + bank holidays
* Bonus Plan
* Company car
* Competitive contributory pension
* Share-save scheme
* Health benefits & wellbeing support programmes
* Group discounts
* Cycle to Work scheme
* Financial support services
* Development and training opportunities
… and much more!
Closing Date: 5th June 2026
The successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
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