Objective:
To maximise the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial targets. Ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures.
Reports directly to the Multi-site HHK/District manager.
Join us and receive:
* A personal development plan to support your induction and a learning & development framework for your career with the company.
* Career progression opportunities.
* Automatic enrolment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days paid holidays.
Commercial responsibilities:
* Manage wages in line with productivity targets. Review projections regularly to ensure accurate scheduling of hours. Organise workload and staff effectively.
* Manage PR performance and take necessary actions to improve.
* Manage management hours within budget.
* Control overheads by reviewing orders against budget where applicable.
* Maintain cleanliness standards aligned with client expectations and customer feedback, ensuring standards are achieved daily to ensure client satisfaction.
Business responsibilities:
* Ensure all company systems are actioned on time and adhered to.
* Recruit quality staff using company systems and professional interview techniques to maintain headcount.
* Ensure all staff are professionally trained to meet job requirements.
* Brief staff regularly on key performance areas.
* Communicate regularly with clients and review feedback daily.
* Ensure all SLAs are delivered.
* Use a problem-solving approach to address issues proactively.
* Adopt a hands-on approach where necessary to deliver results.
* Maintain a good professional relationship with clients at all times.
Key responsibilities:
* Ensure all legal standards are met.
* Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
* Guarantee security of staff and property through adherence to policies and procedures.
* Project a professional image and attitude, following the company uniform policy and standards at all times.
* Ensure staff meet performance standards consistently.
* Maintain a zero-tolerance approach to performance issues.
* Adhere to all personnel policies and procedures.
* Perform any other duties as directed by the company.
#J-18808-Ljbffr