Job Description
* Prepare and service guest rooms to Fairmont’s exacting luxury standards
* Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities
* Replenish linens, towels, and guest supplies with care and consistency
* Report maintenance issues promptly, ensuring rooms remain in perfect condition
* Handle guest belongings and privacy with the utmost respect and discretion
* Support VIP room preparations, ensuring personalised touches and flawless presentation
* Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state
* Respond to guest requests with warmth, professionalism, and a guest‑first mindset
* Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
* Follow all cleaning procedures, including deep‑cleaning schedules and brand standards
* Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
* Participate in daily briefings and training sessions to stay aligned with service expectations
* Support lost‑and‑found procedures with accuracy and confidentiality
* Contribute to a positive, respectful, and team‑focused working environment
* Uphold Fairmont grooming, communication, and service standards at all times
Qualifications
* 1 year of housekeeping or cleaning experience, ideally within a luxury hotel environment
* Strong attention to detail and pride in delivering exceptional standards
* Understanding of cleaning procedures, hygiene standards, and room presentation
* Knowledge of UK health & safety regulations, including COSHH (training can be provided)
* Ability to work independently and as part of a team
* Good time‑management skills and the ability to prioritise tasks
* Professional, courteous, and guest‑focused attitude
* Physical ability to meet the demands of the role, including manual handling
* A passion for luxury hospitality and creating memorable guest experiences
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people