Join us as a Relationship Director within our Financial Institutions vertical team in Barclaycard Payments, where you will play a key role in owning, developing, and retaining relationships across a portfolio of strategic corporate clients. You will partner closely with senior stakeholders across the wider Barclays Group — including Corporate and Investment Banking — alongside third‑party payment partners, processors, card schemes, and independent software vendors to deliver best‑in‑class payment acceptance solutions.
You will be responsible for driving revenue growth, account development, and client retention within a managed portfolio of Financial Institutions clients (typically organisations with business turnover in excess of £50m). This will be achieved through the cross‑sell and expansion of the full Barclaycard Payments acceptance product set, including acquiring, payment gateways, alternative payment methods, disbursements, eCommerce, and face‑to‑face payment solutions.
You will operate as a trusted adviser to senior client stakeholders, leading complex commercial discussions and negotiations, building and executing opportunity pipelines, and embedding Barclaycard as a long‑term strategic payments partner. A critical aspect of the role is combining excellent relationship leadership with deep payments expertise to deliver sustainable, profitable growth across the strategic end of the client book.
Accountabilities
* Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
* Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
* Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
* Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
* Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
* Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
* Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
* Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
Qualifications and Skills
To be successful in this role you will have:
* Experience successfully identifying, driving, managing, negotiating, and closing deals within an existing client base.
* An excellent consistent history of over‑achieving against revenue targets.
* Demonstrated success in account development and customer retention within complex portfolios.
* Expert personal impact, with the ability to build robust relationships at pace with senior stakeholders and key decision‑makers.
* Proven ability to build, manage, and execute an opportunity pipeline across a portfolio of strategic clients.
Desirable skills include:
* Working knowledge of the payment acceptance / acquiring industry and competitor solutions.
* Understanding of card schemes, their drivers, industry dynamics, interchange, and the future industry roadmap.
* An up‑to‑date knowledge of the fast‑moving payments industry.
* Knowledge of payment gateways and eCommerce payment solutions.
* Experience working with Financial Institutions such as banks, building societies, insurers, funds, or FX providers.
Purpose of the role
To establish and nurture profitable relationships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long‑term success.
This role is located in London/Northampton.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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