Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential.
Benefits
* Competitive basic salary of up to 32,000 per annum
* OTE approximately 40,000 including bonuses
* 22 days holiday plus bank holidays
* Working hours from 8am to 6pm, Monday to Friday
* One in three Saturday mornings on a rota basis
* Use of dealership management systems including Drive and Kerridge
* Opportunities to increase earnings through upselling, service plans, and extended warranties
* Supportive team environment within a reputable dealership
Duties of a Service Advisor
* Providing outstanding customer service as the primary point of contact for service department clients
* Managing service bookings and advising customers on additional work and services
* Upselling extra services such as service plans, warranties, and maintenance packages
* Achieving customer satisfaction scores of 800 - 1,000 through effective interactions
* Collaborating with workshop and parts departments to facilitate efficient service delivery
* Maintaining accurate records within the dealership management system (DMS)
* Building strong relationships with customers to encourage repeat business and loyalty
Requirements of a Service Advisor
* Proven experience as a Service Advisor within the automotive industry
* Exceptional customer service skills with a professional manner
* Strong organisational and communication abilities
* Ability to upsell services to maximise customer satisfaction and dealership revenue
* Knowledge of DMS systems, such as Drive and Kerridge, is advantageous
* Confident, personable, with a focus on delivering high-quality service
If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you.
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