Lead change. Inspire excellence. Put our customers at the heart of everything we do.
We’re recruiting for an inspiring and motivational Head of Locality to take the lead in shaping the future of property services across our Lincolnshire region.
This brand-new, pivotal role supports a large-scale change programme within Platform Property Care (PPC), as we transform the way we deliver repairs and maintenance services for over 15,000 homes in this region. Your work will have a tangible impact on customer satisfaction, operational efficiency, and long-term sustainability.
Why this role matters
This isn’t just another leadership role — it’s a strategic opportunity to direct property services in this area, drive customer-first innovation, and lead multi-disciplinary teams to deliver high-quality, value-for-money services that meet our ambitious standards.
You will oversee all aspects of reactive repairs, void refurbishment, and advanced repairs in your locality, ensuring every customer touchpoint reflects our values, high standards, and commitment to continuous improvement.
What you’ll be doing
* Championing a locality-based, customer-centric property maintenance model
* Leading, motivating, and coaching a team of Locality Operations Managers, Schedulers, Area Managers and Trade Operatives
* Delivering exceptional service standards and hitting targets on first-time fix, satisfaction, compliance, and sustainability
* Embedding a high-performance culture that aligns to our business plans and values
* Collaborating across Housing Operations, Complex Works, Commercial, and Asset teams to ensure seamless service
* Using data insight, customer feedback, and operational KPIs to drive continuous improvement and innovation
What you’ll bring
* A strong background in property maintenance, building compliance, or housing repairs
* Proven leadership and change management experience in a large-scale, customer-facing environment
* Up-to-date knowledge of H&S legislation, HHSRS, and industry standards
* Experience of managing teams through transformation, driving cultural and service change
* Ideally a relevant qualification such as HNC/HND in Construction, CIH Level 4, or a leadership-focused degree
* Ability to use data, technology and customer insight to inform strategic and operational decisions
* A passion for people development, sustainability, and putting customers at the heart of services
You’ll be measured on success by:
* 95% of repairs/voids completed on target
* 85% first-time fix rate
* 95% customer satisfaction with repairs and estates
* Improvements delivered, cost-efficiency, and sustainability outcomes
* Engagement, culture and employee turnover metrics
How to apply:
If you're looking for a role where your expertise is valued, your ideas are welcomed, and you can help shape the future of our property services, we’d love to hear from you. Click Apply Now to complete an online application and upload your current CV.
For more details about this position, please refer to the attached job description or If you’d like further information about the role, please email our Recruitment Team at
Interviews:
We aim to hold face-to-face interviews for this opportunity in Lincoln on 9th July and will contact shortlisted candidates to arrange a convenient time.
We will be reviewing applications throughout the campaign and therefore encourage early applications, as we may close the advert ahead of the advertised closing date.