Salary: £45,000 - 45,000 per year Requirements: Proven, hands-on experience with Transport Management Systems (TMS), including configuration, implementation and optimisation. Strong understanding of transport and logistics operations, with the ability to translate operational needs into effective system design and delivery. Experience supporting full implementation lifecycles, from requirements gathering and workshops through to UAT, go-live and post-implementation optimisation. Confidence working with integrated systems and data flows, including exposure to telematics, ERP, WMS or mobile solutions. Strong problem-solving and troubleshooting capability, with the ability to identify root causes and drive issues through to resolution. Excellent stakeholder and customer engagement skills, including leading workshops, delivering training and building trusted relationships at all levels. A proactive, ownership-led mindset, taking accountability for delivery, anticipating risks and driving projects forward with pace and quality. Strong communication skills, with the ability to provide clear updates on progress, risks and issues to both customers and internal stakeholders. Ability to work in a fast-paced environment, prioritising effectively and maintaining high quality standards. Responsibilities: Test and assure the quality of the Transport Management System (TMS) and other solutions across functional, operational and environmental scenarios prior to customer release. Validate integrations with external systems such as telematics, ERP, WMS and mobile devices. Support and guide customers through User Acceptance Testing (UAT), validating workflows including route planning, execution, tracking, mobile devices and reporting. Lead customer engagement during pre- and post-implementation phases, including delivering configuration workshops focused on TMS setup. Configure the TMS and other solutions to align with customer operations and optimise routing, utilisation, compliance and cost efficiency. Support customers during implementation to achieve operational readiness, including troubleshooting planning and execution issues, identifying workarounds, coordinating software fixes and facilitating post-implementation optimisation workshops. Capture and document detailed transport and logistics requirements, ensuring alignment to system capabilities and structured delivery within agreed processes. Deliver customer training on planning, dispatch, execution monitoring, exception management, mobile devices and reporting. Maintain clear and consistent communication with customers and internal stakeholders, providing structured updates on delivery progress, risks and issues. Diagnose, log and manage issues through to resolution, ensuring minimal disruption to planning and operational activities. Proactively identify and escalate risks or changes that may impact transport operations, delivery timelines or system performance. Manage projects in line with our standards, with a focus on TMS delivery, issue management, risk management and change control. Technologies: ERP Support Mobile Project Manager More: We are Microlise, a Midlands-based company with over thirty years of experience, and we provide software, telematics and proof-of-purchase solutions used by many of the UKs leading grocery retailers and food logistics providers, as well as well-known brands including JCB, Stobarts, Carlsberg, Waitrose and Tesco. We are now a publicly listed company on the London Stock Exchange and our culture shapes how we work, connect with customers and support and develop our people. We offer full support and training, private medical insurance with Vitality Health, 33 days holiday rising to 38 with service, life assurance, a range of employee discounts and wellbeing support, plus staff extras and recognition activities. We are also Great Place to Work certified and recognised for development, technology, wellbeing and women. last updated 24 week of 2026