Overview
As a Data Solutions Lead Senior Manager you will oversee a diverse team of Data Collection owners across four sites in Europe. Your teams will be responsible for end-to-end execution of high‑impact data collections that drive improvement of General Intelligence models. Youll drive business value by ensuring your team is working efficiently and in an agile manner, tabling new approaches for our business to improve its speed and quality. You will have the technical acumen to step in and take control of high‑priority or challenging collections, delighting our customers and delivering meaningful change at a global scope.
What Youll Do
* Manage and monitor your teams performance, creating a culture of ownership and agility in ambiguous situations.
* Bring structure to fast‑paced and challenging work.
* Own global program improvement initiatives for the Data Collection Excellence Organization.
* Coordinate across global teams, influencing stakeholders to ensure effective and expedient delivery.
* Monitor and optimize collection health metrics to ensure customer success.
* Drive customer adoption through providing technical value and an exemplary customer experience.
* Act as an escalation point for challenging data collections, directly assisting senior‑level customers and your team.
* Collaborate with product and technology teams to implement effective long‑term solutions.
* Consolidate customer feedback and translate it into improvement initiatives.
Qualifications
* Experience managing managers and global teams.
* 7+ years of people management experience.
* 5+ years of experience in ML data operations, with a strong understanding of data annotation/ML workflows and concepts.
* Outstanding customer communication and management skills, especially in technical consultation.
* Working knowledge of JSON, Command Line, and Python, Bachelors degree in Computer Science, Business or a related field.
* 2+ years of technical support experience, or experience in leadership or account management positions.
* Background in customer success or solution consulting.
EEO Statement
Amazon is an equal‑opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
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