Customer Support Administrator
Bedford - Hybrid
£30,000 per annum + Excellent Benefits
Permanent
Our client, a respected insurer, is looking for a Customer Support Administrator who enjoys multitasking to support their members on the and via email. This is an excellent opportunity for a proactive and detail-oriented individual to support the delivery of high-quality service and operational excellence. o be successful in this role you must be happy speaking with customers on the and enjoy juggling multiple tasks in a fast-paced environment.
Your responsibilities as a Customer Support Administrator will include:
* Managing queries via tele and email with a strong focus on service.
* Processing member and intermediary requests on a variety of systems.
* Handling new business applications and increasing cover requests.
* Supporting the retention process through outbound contact with members/intermediaries.
* Handling post: opening, scanning, franking, and bulk printing.
* Updating member records and dealing with returned mail.
* Supporting underwriting operations (e.g., requesting GP reports, logging/chasing requirements)
* Processing daily BACS reports and direct debit files.
* Producing ad-hoc reports and mailbox management.
* Supporting across the business as required.
To be a successful Customer Support Administrator you must be:
* Organised and detail oriented.
* A confident communicator across email and .
* Able to manage multiple priorities and adapt to change.
* Friendly, honest, and reliable.
* Tech-savvy with solid Microsoft Office skills.
What they offer in return:
* A supportive, inclusive, and values-driven team environment.
* Competitive salary and benefits package.
* Free parking at the Bedford office.
* Opportunities for personal and professional development.
* The chance to be part of something meaningful!
If you are interested in finding out more about this Customer Support Administrator role, please apply today because we'd love to hear from you!
Ascendant Recruitment is one of Milton Keynes leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.