Credit Manager Location: Birmingham (hybrid) Team: Up to 8 (and growing) The Opportunity Our client is a rapidly expanding well respected business with a finance team that’s levelling up fast. They’re now looking for a Credit Manager who’s not just great with numbers - but brilliant with people, processes and performance. If you love taking a good team and making it great, and you’re energised by improving workflows, tightening controls and building a best-in-class credit function, this role is absolutely your territory. What you’ll be doing * Leading and developing a credit control team of up to eight, with scope to grow as the business scales. * Driving process improvements and efficiency gains across the credit function - smarter ways of working, fewer bottlenecks, better outcomes. * Overseeing the full collections and aged debt process, keeping KPIs sharp and cashflow healthy. * Embedding clear reporting, dashboards and performance metrics to improve visibility and accountability. * Working closely with operations, finance and fee-earners to unblock issues and keep client relationships strong. * Reviewing and enhancing credit policies, controls, and workflows as the organisation evolves. * Coaching, mentoring and upskilling the team - building capability, confidence and consistency. You’ll shine in this role if you… * Have solid experience in credit control or collections management, ideally in a service-led environment. * Know how to drive efficiencies, standardise processes and make a function run smoother than it did yesterday. * Bring a natural leadership style: supportive, approachable, clear, fair - able to get the best out of people. * Understand how to balance commercial awareness with customer service. * Communicate confidently with stakeholders across the business - from junior staff to senior leadership and external clients. * Love structure, continuous improvement and organised workflows (chaos is not your aesthetic). Why this role stands out * A genuinely growing team where your ideas will be listened to - and implemented. * Huge scope to shape the function, upgrade processes and build something scalable. * A collaborative culture with a CFO who values operational excellence. * Hybrid working and progression as the business continues to scale. Interested and ready to make your mark? Apply now - and tell us one efficiency or process improvement you’ve introduced that made your old team wonder how they ever lived without it