Overview
Vendor Support Executive (Castleford) — Full-time permanent position based in Castleford.
A Vendor Support Executive's core responsibility is to manage and develop existing relationships with our key clients. As part of the vendor team, you are accountable for all elements of the sale process for your own client portfolio, including agreeing reserve prices, recommending value-adding refurbishment, stock management, pre- and post-sale reporting, sale programme management and looking for opportunities to grow the volume offered at G3 for your accounts.
By identifying value-adding service opportunities, you will seek to ensure that all avenues to maximise vehicle sale-ability are explored and offered to the vendor. This will include but is not limited to upgraded valets, replacement items (keys, batteries etc.), smart repairs and refurbishment, alongside obtaining V5s and service history wherever possible.
Liaising with cross-business functions, you will ensure that all client SLAs and KPIs are achieved, including any agreed reporting, and that we consistently offer a first-class customer experience. You will create, maintain and update all client onboarding, guides and processes, actively promote and implement process improvements, and share best practice with the wider team and the vendor.
As the first line of communication for our sellers, you will identify any issues or concerns and raise these with the General Manager to continue meeting customer expectations at all times.
Responsibilities
* Manage and develop relationships with key clients
* Oversee sale process for your client portfolio
* Agree reserve prices and identify value-added refurbishment opportunities
* Oversee stock management, pre- and post-sale reporting, and sale programme management
* Identify opportunities to grow volume offered at G3 for your accounts
* Promote value-added services (upgrades, keys/batteries, smart repairs, refurbishment)
* Obtain V5s and service history where possible
* Ensure client SLAs and KPIs are achieved and provide regular reporting
* Promote process improvements and share best practices
* Act as the first line of communication for sellers and escalate issues as needed
Qualifications / Seniority
* Seniority level: Entry level
* Employment type: Full-time permanent position
Note: This description reflects the content provided and focuses on responsibilities and expectations for the role.
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