An established organisation is seeking a hands‑on Second Line Support Engineer to play a key role in the day‑to‑day running of their IT function. This is a varied, user‑focused position where you’ll support colleagues across the business while also contributing to system upgrades, improvements, and wider IT initiatives.
Key responsibilities
* Provide 1st and 2nd line support for IT issues and requests
* Deliver day‑to‑day support across hardware, software, and core systems
* Support users both on‑site and remotely
* Assist with system upgrades, deployments, and continuous improvement work
* Help ensure systems remain secure, stable, and high‑performing
* Manage support tickets and liaise with external providers when required
What we’re looking for
* Experience in an IT support or service desk environment
* Good knowledge of Microsoft 365, Windows, and Active Directory
* Exposure to Windows Server and Azure environments
* Able to manage workload independently and prioritise effectively
* Strong communication skills with the ability to simplify technical issues
* Comfortable working in a fast‑paced, time‑sensitive environment
What’s on offer
* Broad exposure across different areas of IT
* Opportunity to get involved in projects and build your experience
* Collaborative team environment with room to progress
Please note: Sponsorship is not available for this position.
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