Job Description
3 months contract with local authority
This role is pivotal in determining eligibility for Housing Benefit and Council Tax Support, ensuring accurate claims processing in line with legislation and Council policy. The position involves verifying necessary information, managing changes in circumstances, and maintaining precise records to ensure correct entitlements and subsidies are applied. The role also includes proactive engagement with claimants and stakeholders to facilitate efficient claim processing and address any fraudulent activities.
Responsibilities
* Process Housing Benefit and Council Tax Support applications received via various channels, assessing eligibility based on claimant details and legislation.
* Request and verify necessary documentation from claimants, landlords, and relevant agencies to determine entitlement.
* Evaluate eligible claims for Housing Benefit and Council Tax Support, communicating decisions to customers and landlords.
* Record and amend claims based on changes in circumstances, ensuring compliance with legislation and timelines.
* Identify and refer fraudulent claims to the Fraud and Error Service at the DWP.
* Maintain detailed and accessible records of all claims and decisions within the computerized system.
* Conduct periodic reviews of claims and issue invoices for Housing Benefit Overpayments.
* Recover overpayments through appropriate methods, adhering to legislation and case law.
* Address inquiries related to claims through various communication methods.
* Provide guidance on Housing Benefit, Council Tax Support, and related DWP benefits.
* Collaborate with internal departments and external parties to foster effective relationships.
Requirements
Requirements:
* Strong understanding of Housing Benefit and Council Tax Support legislation and policies.
* Experience in claims processing and eligibility assessment.
* Excellent communication skills for interacting with claimants and stakeholders.
* Ability to identify and address fraudulent activities.
* Proficiency in maintaining accurate records and using computerized systems.
* Capability to manage multiple tasks and meet defined deadlines.
* Collaborative skills to work effectively with internal and external partners.
Requirements
Requirements: Full-time availability for a year Ability to work 36 hours per week Resilient and able to thrive in challenging situations Attention to detail and creative problem-solving skills Comfortable with confrontation and able to deal with difficult situations Availability for out-of-hours meetings and lone working Daily use of a car and a full driving license