What you will be doing:
1. Evaluate hardware and software (for server, network, storage or desktop environments).
2. Test all deliverables produced and document results.
3. Integration and test of new products (both hardware and software) for incorporation into programme infrastructure.
4. Administration and enhancement of the environment and its supportability.
5. Provide second line support.
6. Carry out project tasks to ensure the viability of the project
7. Accurately assess time to complete tasks in order to follow standard project processes and procedures.
8. To be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure.
9. Maintain Operational and User procedures and ensure that Team Leader is informed of progress.
What you will bring:
10. DV Clearence and UK National – initial SC and willing to go through DV process.
11. Experience of operating service support function(s) within an enterprise environment.
12. Infrastructure skills covering administration, fault finding/diagnosis and fix.
13. Experience of: File/Print Clusters, enterprise level thin client environments and messaging systems would be .an advantage
14. Documentation Skills, with the ability to produce documents for use by an end user, as well as operational procedure documentation for use by service desk
15. personnel.
16. Extensive work experience in infrastructure Management.
It would be great if you had:
17. Knowledge of ITIL Service Management processes and practices.
18. Accreditation to MCP level or equivalent.
19. Customer service skills and experience of dealing and resolving complex issues. Should be able to demonstrate customer service excellence.
20. Experience of reporting to various management levels, both internal and external.
21. Experience of working within an agreed SLA framework, and the monitoring of associated KPIs.
Employment Type: Full-time, Permanent
Location: Hemel Hempstead – ON-SITE
Security Clearance Level: holding SC clearance and willing to go through DV clearance
Internal Recruiter: Lee
Salary: £45-£55k DOE
Benefits: 25 days annual leave with the option to buy additional days, healthcash plan, life assurance, pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.