HR Operations Team Lead
Location: Manchester with travel to London and offsite
Role Type: Permanent
Work Setup: Hybrid - 3 days in office (Tuesday to Thursday)
Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What you'll do:
* Lead, hire, and develop a high-performing team, while overseeing HR & TA operations, ensuring efficiency and service excellence.
* Track and analyse metrics to drive process improvements and enhance delivery.
* Manage escalations and complex HR requests, ensuring timely resolution.
* Promote HR self-service tools and support complex transactions.
* Communicate process updates to HR and business leaders.
* Identify trends, recommend operational improvements, and contribute to special projects as needed.
What you bring:
1. Experienced HR Operations leader with a strong record of success, including process improvement and developing HR and TA functions to suppor...