Customer Service Advisor – Entry Level (Graduate Role)
Location: Guildford – Fully Office Based
Employment Type: Full-Time, Permanent
Are you a recent graduate looking to kickstart your career in a dynamic and supportive office environment? We’re seeking a proactive and detail-oriented Customer Service Advisor to join a busy team in Guildford. This is a fantastic opportunity to gain hands-on experience in customer service, order processing, and data analysis within a fast-paced commercial setting. Day-to-day communication is predominantly handled through email, with periodic telephone conversations.
Key Responsibilities:
* Deliver a high standard of customer service to a portfolio of retail and wholesale clients·
* Accurately process sales orders and provide timely updates to customers·
* Manage and resolve claims, ensuring timely closure·
* Take ownership of key accounts, ensuring clear communication and service excellence·
* Analyse and report on claims data monthly to support KPI targets·
* Track stock levels and prompt orders to prevent shortages
What We’re Looking For:
* A recent graduate with a BSc degree in any field ·
* Strong communication and interpersonal skills
* Excellent attention to detail and organisational abilities
* Comfortable working with computer systems
* A proactive mindset with a willingness to learn and grow
Why Apply?
* Supportive team environment with full training provided
* Opportunity to develop core business and customer service skills
* Convenient Guildford location with excellent transport links
* Great long term progression opportunities
Ready to launch your career? Apply now and become part of a team that values precision, communication, and customer satisfaction.
Key Words:
Entry level, trainee, graduate role, customer service, administrative, administration, sales support, account manager, management, stock control, invoice, tracking, sales orders, processing, key accounts, data analysis.