* Oversee daily catering operations ensuring excellence in food quality, service, and presentation.
* Actively engage in upselling and apply strong product knowledge to enhance the customer experience.
* Supervise food preparation and production to maintain brand standards
* Ensure marketing materials are current and aligned with company branding.
* Lead, train, and motivate staff to consistently deliver high-quality service.
* Ensuring full compliance with mandatory training requirements.
* Act as the primary point of contact for clients, fostering strong relationships and ensuring service delivery meets or exceeds expectations.
* Manage budgets, monitor and control costs, and provide regular financial performance reports.
* Enforce and promote company profit protection measures.
* Ensure full compliance with food safety, hygiene, and health regulations, including the management and completion of all required documentation.
* Oversee procurement and inventory control to reduce waste and maximize cost-efficiency.
* Plan and execute both internal and external catering events with precision.
* Champion environmentally responsible practices throughout all aspects of the operation.
* Proven experience in a similar large-scale Catering Manager role, ideally within contract catering.
* Strong background in team leadership, client management, and financial accountability.
* Financially savvy, with expertise in stock control and budget management.
* Proficient in health, safety, and food hygiene standards (Level 3 Food Safety or equivalent preferred).
* Confident in using catering and management systems (e.g., stock control, scheduling, reporting).
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