A global business services provider in Greater London is seeking a WFM Planning Manager to lead forecasting and capacity planning in a fast-paced contact centre environment. You will build workforce models and drive planning insights while collaborating with various stakeholders. Ideal candidates have advanced experience in workforce planning, strong analytical skills, and proficiency in WFM platforms. The role offers the opportunity to work fully remote and includes 25 days of holiday. If you're eager to tackle complex challenges and improve processes, we want to hear from you.
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