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I am working with an Accident Repair Centre near Salisbury who are currently seeking a Bodyshop Advisor.
Job Role – Bodyshop Service Advisor
Job Location – Near Salisbury
Salary – Negotiable depending on experience
You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an excellent experience to all customers, whether internal or external.
Main responsibilities for the Bodyshop Advisor include:
* Meet & Greet customers, offer drinks, and handle inquiries
* Load new notifications and contact clients
* Keep the database up to date with communications and notes
* Book clients in for repairs
* Perform various administrative tasks, including updating online portals, sending update spreadsheets to work providers, creating weekly data reports on CSI complaints, job conversion rates, methods, pre- and post-sweep checks, and GDPR compliance
* Maintain reception standards, capture data for minor retail work, upload images to Autoflow, liaise with estimators by imaging customer damages, and document repair/replacement needs in the database
About you:
* Previous experience as a Bodyshop Advisor, Bodyshop Administrator, or Bodyshop Controller
* Confidence and a strong understanding of workshop processes and team management
* Full driving license
* Ability to work under pressure and meet tight deadlines in a busy bodyshop environment
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