Haven North Yorkshire, England, United Kingdom
Overview
Join to apply for the Activities & Leisure Manager role at Haven. Primrose Valley Haven’s largest holiday park situated along the North Yorkshire coast in Filey. Location: Primrose Valley, Near Filey, North Yorkshire YO14 9RF GBR.
Position: Activities & Pool Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you\'ll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. You\'ll be at the heart of an energetic Activities & Leisure team, leading with direction and motivation. You\'ll inspire your team to hit their goals and maintain high standards by showing how it\'s done. You\'ll be hands-on with performance, offer feedback to help your team grow, tackle challenges, and support development. Manage resources like budgets and tools to keep things running smoothly. You\'ll drive fantastic guest experiences, continuously improving interactions and resolving issues. Ensure safety, compliance, and alignment with company policies.
Responsibilities
* Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and fostering a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, provide regular feedback, coaching, and perform performance reviews.
* Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolve operational issues to ensure smooth day-to-day running.
* Training and Development: Support team development through ongoing training, mentoring, and growth opportunities.
Requirements
* Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or similar leadership positions in Sports, Leisure or Hospitality.
* PPO and SPTO certificates preferred but not essential; training and support will be provided.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment with attention to detail.
* Exceptional customer service and problem-solving abilities.
* Knowledge of health and safety regulations.
* Strong organisational and multitasking skills.
* Experience in budgeting and financial management.
* Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
* Attractive salary plus annual bonus opportunity.
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and more.
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact resourcingteam@bourne-leisure.co.uk
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Travel Arrangements
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr