Support Engineer, Sheffield, £25K-£30K doe Hours 9am-5pm Monday to Friday/Clean Driver’s Licence essential Our client provides IT Services to their customers throughout the Sheffield area. They are looking for an experienced Support Engineer, with a wide range of skills/experience, to join their small team. A can-do attitude and willingness to learn is essential. This is a hands-on role where you will be involved in documenting processes and looking for ways to improve the customers experience. The role is very autonomous and you will be managing your own work load. This is a great opportunity to bring your experience and help shape and define the role. What You’ll Do: Answering customer queries, telephone and remote support Customer projects Enhancements of internal applications This would include: PC upgrades Windows 10 to 11 Installations, server migrations, networking including cabling if small project, moving application on to SharePoint. Technical skills: Microsoft, Dos commands, Shell scripting (PowerShell a bonus), Active Directory, Windows server (2016 and above) Coding would also be good as they develop some of their own software What You’ll Need: Essential Microsoft Server 2016 - present Active Directory Office 365 Exchange VMware & Hyper-V Hardware & Software Support PC Repairs Network Troubleshooting Router / Switch Support / Firewall support Remote troubleshooting Customer service Good telephone manner Self-starter Preferable MSP Experience SharePoint Draytek Router & Switch Support TCPIP Routing DHCP DNS Linux Plesk Microsoft Legacy Operating Systems VPN SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all