Overview
The Cleaning Manager will be responsible for overseeing and managing all aspects of cleaning and environmental services within a fast-paced hospital setting. This critical role ensures the highest standards of cleanliness, hygiene, and infection control are maintained across all clinical, public, and administrative areas, directly contributing to patient safety and satisfaction. The successful candidate will lead, motivate, and develop a large team of cleaning operatives, ensuring efficient operations, adherence to strict regulatory standards, and continuous improvement in service delivery. This role operates in a dynamic and demanding hospital environment, requiring resilience and the ability to adapt quickly to changing priorities.
Responsibilities
* Recruit, train, supervise, and develop a diverse team of cleaning staff, fostering a positive and productive work environment.
* Carry out Mi-Reviews where appropriate, provide regular feedback, and address performance issues effectively.
* Create and manage staff rotas, ensuring adequate coverage across all shifts, including evenings, nights, and weekends, in a 24/7 hospital environment.
* Motivate, engage, supervise, encourage and support the teams, to achieve high standards of cleanliness and service, ensuring company standards are met. Direct their teams through their daily routines and interacting with customers to ensure an exceptional experience.
* Lead by example, demonstrating excellent cleaning practices and a strong work ethic.
* Develop, implement, and monitor cleaning schedules and procedures for all areas of the hospital, including wards, operating theatres, laboratories, public areas, and offices.
* Maintain strong knowledge of cleaning standards, CQC requirements, and infection prevention and control protocols.
* Act as quality control, ensuring customer satisfaction through regularly reviewing the training and development needs of individuals.
* Follow the Company's QHSE procedures and ensure teams are working within the correct QHSE guidelines.
* Develop relationships with the onsite team and collaborate with other BHRUT stakeholders to execute their role.
* Ensure compliance with all relevant health, hygiene, and safety regulations, including COSHH, NHS cleaning standards, CQC requirements, and infection prevention and control protocols.
* Conduct regular audits and inspections to assess cleanliness standards, identify areas for improvement, and implement corrective actions promptly. Deal with non-conformities as a matter of urgency. Document and implement rectification plans and monitor progress.
* Manage the economical and correct use and distribution of cleaning equipment and materials, maintaining accurate stock control and ordering procedures.
* Respond rapidly and effectively to unexpected incidents, spills, and urgent cleaning requirements, often under pressure.
* Monitor dashboard performance to ensure KPIs are met. Agree and implement action plans as required.
* Implement and manage service level agreements (SLAs) with internal departments and external contractors.
* Utilize IT systems for record-keeping, data analysis (e.g., audit results, attendance), and communication; producing relevant monthly reports.
* Champion infection control practices and ensure all staff are thoroughly trained and compliant.
* Stay updated on the latest cleaning methodologies, products, and equipment, recommending and implementing improvements when beneficial.
* Manage pest control issues, investigating the pest problem and liaising with pest control contractors to ensure a pest-free hospital environment; maintain pest control records for accurate reporting.
* Prepare and present reports on cleaning performance, compliance, and service improvements to senior management.
* Conduct investigations into cleaning-related incidents or complaints, producing detailed reports and implementing preventative measures.
* Manage budgets for cleaning supplies, equipment, and staffing, ensuring cost-effective operations without compromising quality.
* Identify opportunities for efficiency savings and process improvements.
* Communicate and collaborate with clinical staff, department managers, patients, and visitors to address cleaning concerns and ensure a patient-centered approach.
* Collaborate with other facilities management teams to ensure integrated service delivery.
* Communicate clearly with the cleaning team, ensuring they understand expectations and receive necessary support.
* Ensure all local guidelines regarding operation, health and safety and other business areas are followed by team members.
Qualifications / Person Spec
* Proven experience (typically 3+ years) in a cleaning management or supervisory role within a large, fast-paced, and highly regulated environment, preferably a hospital or healthcare setting.
* Strong understanding of cleaning practices, health and safety regulations (including COSHH), and infection prevention and control standards.
* Demonstrated ability to manage, motivate, and develop a large team.
* Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple demands simultaneously.
* Strong problem-solving and decision-making abilities, especially under pressure.
* Excellent communication (written and verbal), interpersonal, and customer service skills.
* Proficiency in basic IT skills, including Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software.
* Ability to use cleaning system software like Merlin and Navenio to collate, analyse data and produce monthly reports from such data.
* A reliable, flexible, and adaptable approach to work, including willingness to cover various shifts as needed.
* Desirable: Relevant qualifications in cleaning management, facilities management, or a related field (e.g., BICS, IOSH Managing Safely).
* Experience with auditing systems and performance indicator tracking (i.e., Merlin and Navenio).
* Knowledge of NHS cleaning specifications and guidelines.
* Engagement plans to foster a positive team environment and contribute to a great workplace culture.
* Utilise internal HR systems and people support services to support teams in their roles.
* Coach and develop teams to be the best they can be; embody the company values and Great Workforce Experience ethos daily.
* Undertake additional duties as required to fulfil contract requirements.
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