Technical Service Executive - SaaS - incredible Retail tech
&##Hybrid / remote role - but must have access to Reading Regularly
&##This role is perfect for a graduate with 6 months to 1 year post graduation work experience, or perhaps someone with no degree but with 2 years experience in Customer support, but with a technical edge. You'll work within a growing and thriving team to support customers on software support issues as a 1st line agent.
A VC backed, incredibly high growth SaaS scale up, working with a range of enterprise retail accounts. As a member of the Technical Support Team, you will be responsible for a host of reactive and proactive customer activities. You will be the primary point of contact via telephone and email for customers with support queries.
In addition you'll work across the onboarding teams, helping train and educate customers in how to use the products
The successful candidate will be required to be in the Reading office at least 3 - 4
Provide remote technical support to all our clients
Helping to manage the customer onboarding process
Update and manage support tickets to completion via our ITSM system
Update client information on our CRM system (Salesforce - Service Cloud)
Adhere to the internal and external support SLA’s
Engage with client to deliver real insight & added value through case and ticket management
You'll have around a years experience supporting a software product in another environment
Ideally service cloud experience