Customer Success Executive (Payroll Software)
Manchester, UK
Competitive + Commission
Permanent full time
Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success ? If so, wed love to hear from you!
About the role:
As a Customer Success Executive, youll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clientsget maximum value from our market-leading software in HCM, supporting them at every step of the customer journey .
From onboarding and product training to adoption, retention, and beyondyoull be the bridge between our solutions and our customers success. Youll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.
What youll be doing:
Managing a portfolio of customers and acting as their primary point of contact
Building trusted advisor relationships and guiding customers to achieve their goals
Leading the onboarding process and ensuring customers achieve value quickly
Driving adoption, satisfaction, renewals, and expansion opportunities
Conducting regular check-ins, business reviews, and on/off-site meetings
Acting as the voice of the customer internally to shape product and service improvements
Maintaining a deep understanding of our products and advising on best practices
Creating customer success plans, tracking customer health, and proactively addressing risks
Partnering with teams across the business to deliver seamless customer experiences
What were looking for:
Strong relationship-building and communication skills
Proven experience in customer success, account management, or a client-facing role
Experience dealing with payroll or payroll software
Ability to manage multiple customers and projects at once
A proactive problem-solver with a customer-first mindset
Comfortable engaging with senior stakeholders and driving value conversations
Why join us?
Be part of a company thats transforming the HCM spacewith innovative solutions
Work with passionate teams and supportive leadership
Opportunities to develop your career within a growing Customer Success function
Competitive salary, benefits, and performance-related incentives
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