Water Hygiene Supervisor
HSL Compliance is one of the leading companies in the legionella compliance industry providing services to a wide range of public and private sector organisations. As a committed people company we strive to develop our employees who have the desire to work hard and build a career.
Job Purpose
Reporting to the Account Manager, the Supervisor's role will be the first point of contact for the region's operational team. They will provide support and general guidance to engineers and Account Co-ordinators, escalating issues to their Account Manager where necessary. They will also be required to create and maintain customer relationships by contextualising KPIs and generating and reviewing additional quotes for them. The role will be key to achieving the best possible financial and operational performance within their area, contributing to the Company's overall objectives and targets.
Main Duties & Responsibilities
Ensure all work is carried out by engineers in accordance with client specifications and Company method statements.
Monitor productivity of the operational team and allocate programmes of work for staff who fall outside of the scheduling and logistics system.
Maximise the profitability on contracts by timely management of engineers and resolving first-line issues.
Provide context for contractual KPIs and keeping accoun...